Incidents and maintenance reported on status page for TitanX https://status.titanx.io/ https://d1lppblt9t2x15.cloudfront.net/logos/be032e786ebd86b728e812ed47db9201.png https://status.titanx.io/ en https://status.titanx.io/maintenance/1084999 Sat, 10 Oct 2026 01:10:30 -0000 https://status.titanx.io/incident/1084999#59ba79d67f217a1cb419addb25fb82f5e9f8b957244bb255f62433353375eddd Maintenance Maintenance is completed. https://status.titanx.io/maintenance/1084999 Sat, 10 Oct 2026 01:10:30 -0000 https://status.titanx.io/incident/1084999#578f9925acda48afd6c7af60c908c9b2dc5a8b8c7c15a5504b1e480f861f6ce2 Maintenance Maintenance completed https://status.titanx.io/maintenance/1084999 Thu, 08 Oct 2026 13:14:06 -0000 https://status.titanx.io/incident/1084999#43088a43a3496f12418bb70f21cf2aaec4596bfdbed90c6743f1e05ab45b6c0d Maintenance TitanX is making updates to our platform to better serve our clients and improve performance. The platform at app.titanx.io will be unavailable during this time as we deploy updates. https://status.titanx.io/maintenance/1070560 Mon, 21 Sep 2026 22:10:00 -0000 https://status.titanx.io/incident/1070560#ce55e71fc079e117cd9a7382932414c5a179fd45f622ef2673e10e9f44590a15 Maintenance Maintenance completed https://status.titanx.io/maintenance/1070560 Mon, 21 Sep 2026 19:19:39 -0000 https://status.titanx.io/incident/1070560#890a5c3c13b355a089aa9dc023947b90196f4fcb8347d45f81b0b8f62b16d6f5 Maintenance We require a configuration change to our database which requires application downtime. We expect a 10 minute maintenance window. https://status.titanx.io/maintenance/1010002 Wed, 12 Aug 2026 22:29:29 -0000 https://status.titanx.io/incident/1010002#926dc822bb5214a75786cb2e70d135f5e276f53a50b0d95e9c87622f1d47926c Maintenance We're performing scheduled maintenance on our systems on Wednesday, August 12 at 8pm US CDT that will last approximately one hour. During this window, parts of TitanX may be intermittently or fully unavailable. This is part of a series of improvements we're rolling out over the next few months. Nothing about how you use TitanX today is changing — once this maintenance wraps up, everything will work exactly as it does now. You don't need to do anything on your end. We'll update this page as soon as the maintenance is complete. https://status.titanx.io/maintenance/998814 Thu, 06 Aug 2026 21:52:59 -0000 https://status.titanx.io/incident/998814#ec4bf07c1070039fc985633fef26b88fb21cd3b7591d1f7469c1ea817e9b4369 Maintenance We're performing scheduled maintenance on our systems on Saturday, August 8. We've built in a longer window than we expect to need, so this notice may stay up for up to 24 hours. In practice, we expect the work to take a few hours, and we'll take this notice down as soon as it's done. During this window, parts of TitanX may be intermittently or fully unavailable. We'd rather give ourselves room to do this safely than rush it. This is part of a series of improvements we're rolling out over the next few months. Nothing about how you use TitanX today is changing — once this maintenance wraps up, everything will work exactly as it does now. You don't need to do anything on your end. We'll update this page as soon as the maintenance is complete. https://status.titanx.io/maintenance/983382 Tue, 28 Jul 2026 21:28:57 -0000 https://status.titanx.io/incident/983382#d37b7ebfc576fea4be77964ab69a6f74646e2c4a50442ef84cf1cc71d0c5ed03 Maintenance The TitanX app at https://app.titanx.io will be undergoing maintenance this evening between 7-9pm CDT. The site may become unavailable during periods of this maintenance. https://status.titanx.io/incident/964037 Tue, 14 Jul 2026 23:45:00 -0000 https://status.titanx.io/incident/964037#1dac9ed3a6fd554e67f50b93565544cac780291d1b172665593717c3a3c94f37 Incident Issue is resolved https://status.titanx.io/incident/964037 Tue, 14 Jul 2026 23:14:00 -0000 https://status.titanx.io/incident/964037#d43a69e350e681975279559679ad43bfc3089d88f13655b773e9e69af8b0d97d Incident We have unexpected downtime due to a change in the database. This is actively being worked on. https://status.titanx.io/maintenance/874048 Fri, 17 Apr 2026 20:56:01 -0000 https://status.titanx.io/incident/874048#ab2aa3d86199e19dc5977547db9d4743939fb13360bafe917d4e50ea754d1568 Maintenance TitanX will be performing necessary network maintenance on Sunday, April 19. We expect the TitanX platform and will be unavailable for around 30 minutes during this maintenance window. This downtime will impacts app.titanx.io, the TitanX HubSpot app, the TitanX Salesforce app, and the TitanX API https://status.titanx.io/maintenance/867446 Wed, 08 Apr 2026 22:02:07 -0000 https://status.titanx.io/incident/867446#9ffd570c7d2200fc049c4fafaa3c2238be35e24df42bd6337e8c98b74ed5588f Maintenance The TitanX platform will be briefly unavailable for maintenance between 6-8 pm US ET on April 9, 2026. https://status.titanx.io/maintenance/805251 Thu, 15 Jan 2026 17:12:47 -0000 https://status.titanx.io/incident/805251#0cfe3535f694dc38f19352f44b62fc801cd050c63347f57b75a8ff0d5016a718 Maintenance The TitanX app (https://app.titanx.io) will be unavailable on Saturday, January 17 from 10-noon US ET for planned maintenance. As part of this maintenance, all users with active sessions will be logged out of the system. Users will need to log back into the app (https://app.titanx.io) in order to continue using the platform after maintenance is completed. Users of TitanX's CRM integrations and/or API will not be impacted by this maintenance. https://status.titanx.io/maintenance/772649 Sun, 23 Nov 2025 15:59:09 -0000 https://status.titanx.io/incident/772649#f8cc96c05a49b99d2235288dfa3a697733da090ff2c1c23fde0be20999789d2a Maintenance TitanX is will be undergoing maintenance on Sunday, November 23rd at 12:00PM EST. The website will be available as soon as maintenance activities complete. https://status.titanx.io/incident/769088 Tue, 18 Nov 2025 15:33:00 -0000 https://status.titanx.io/incident/769088#62a628be2dc1118b0c80638b72b2296cff863c937858f4e3656c8090af841b72 Incident # Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 ## Description On November 18, 2025 at approximately 6:07 AM EST, the TitanX platform experienced intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. **Root Cause:** Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, experienced internal service degradation that impacted their global network. This caused downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. **Timeline:** - **Nov 18, 6:07 AM EST** - Cloudflare reported global service degradation; TitanX platform began experiencing intermittent failures - **Nov 18, 6:07 AM - 9:42 AM EST** - Cloudflare worked on remediation; TitanX experienced degraded performance with intermittent errors - **Nov 18, 9:42 AM EST** - Cloudflare implemented a fix and reported the incident resolved - **Nov 18, 10:39 AM EST** - TitanX platform confirmed fully operational **Impact:** - Platform was intermittently inaccessible or experienced degraded performance for approximately 3.5 hours - Users may have experienced failed login attempts or slow page loads - List processing and submissions were delayed during the outage window - Trust Center (trust.titanx.io) was also affected **Resolution:** Cloudflare successfully implemented a fix to resolve their service degradation. The TitanX platform is now fully operational and stable. All delayed list processing has been completed, with lists successfully synced to integrated systems. **Third-Party Status:** Cloudflare's incident status and updates were tracked at cloudflarestatus.com throughout the event. If you continue to experience any issues accessing the platform, please contact support@titanx.io for assistance. https://status.titanx.io/incident/769088 Tue, 18 Nov 2025 12:07:00 -0000 https://status.titanx.io/incident/769088#ded54269aa4d3a807c0624e4e750b89a336ae9600a4100a8c114d43464c6ea11 Incident # Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 ## Description The TitanX platform is currently experiencing intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. **Root Cause:** Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, is experiencing internal service degradation impacting their global network. This is causing downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. **Current Status:** - Cloudflare reported global service degradation at 6:07 AM EST - TitanX platform is experiencing intermittent failures and degraded performance - Users may experience failed login attempts or slow page loads - List processing and submissions may be delayed **What We're Doing:** Our engineering team is actively monitoring the situation and tracking Cloudflare's remediation efforts. We are prepared to take additional measures as needed once Cloudflare services stabilize. **Third-Party Status:** Cloudflare's incident status and real-time updates can be tracked at cloudflarestatus.com **Next Steps:** We will provide updates as the situation progresses and Cloudflare works toward resolution. If you need urgent list submission assistance and cannot access the platform, please send your list to support@titanx.io. We apologize for the disruption and appreciate your patience as we work through this third-party service issue. https://status.titanx.io/incident/769417 Mon, 17 Nov 2025 14:22:00 -0000 https://status.titanx.io/incident/769417#dced041c65ba1c5326e7fe42669faae435062479a19d99f1a6e8981243d94706 Incident # Platform Processing Issue - November 16-17, 2025 ## Description On November 16, 2025 at approximately 9:15 PM ET, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. **Root Cause:** An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. **Timeline:** - **Nov 16, 9:15 PM EST** - Issue began during list processing - **Nov 17, 9:22 AM EST** - Platform restored to operational status with hotfix deployment **Impact:** - Platform was unavailable or severely degraded for approximately 12 hours - Customer list submissions and processing were affected during this period - Some jobs submitted during the incident window required reprocessing **Resolution:** Our engineering team deployed a hotfix to address the queuing issue and restore platform functionality. The platform is now operational and stable. We are actively monitoring system performance and reprocessing any affected jobs to ensure data integrity. **Preventive Measures:** We are conducting a thorough investigation to implement additional safeguards and prevent similar issues from recurring. We apologize for any disruption this may have caused to your operations. https://status.titanx.io/incident/769417 Mon, 17 Nov 2025 02:15:00 -0000 https://status.titanx.io/incident/769417#d341b1280267465bb08dcec24872575be003fd862e95ac81644e71740c0f4a1c Incident # Platform Processing Issue - November 16-17, 2025 ## Description On November 16, 2025 at approximately 9:15 PM EST, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. **Root Cause:** An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. **Timeline:** - **Nov 16, 9:15 PM EST** - Issue began during list processing **Impact:** - Platform access is currently severely degraded - Customer list submissions and processing may be affected during this period - Some jobs submitted during the incident window may require reprocessing. TitanX will reach out to impacted clients as necessary. We apologize for any disruption this may have caused to your operations. https://status.titanx.io/incident/769448 Tue, 21 Oct 2025 22:01:00 -0000 https://status.titanx.io/incident/769448#446df0370ceddd36198b1039ec904234a50996cef0396a4d4d5ec788197194ad Incident # Platform Monitoring Alert - AWS Service Disruption - RESOLVED - October 19-21, 2025 ## Description Amazon Web Services experienced a major regional outage in US-EAST-1 (Northern Virginia) lasting over 15 hours that affected thousands of services globally. TitanX experienced minimal impact and maintained operational status throughout the incident. **Root Cause:** AWS experienced a race condition in DynamoDB's DNS management automation system that caused cascading failures across multiple services in the US-EAST-1 region. This affected over 50,000 applications globally, including major platforms like Snapchat, Slack, Coinbase, and thousands of other AWS-dependent services. **Timeline:** - **Oct 19, 11:49 PM PDT / Oct 20, 2:49 AM ET** - AWS US-EAST-1 issues began - **Oct 20, Throughout Day** - Continuous monitoring; platform remained operational with manual workarounds where needed - **Oct 21, 6:01 PM ET** - All clear confirmed; no lingering platform impacts **TitanX Impact:** - Platform error spike detected between 3:00-7:00 AM ET on October 20, which self-resolved - Core platform functionality remained operational throughout the incident - A number of our thrid-party vendor experienced issues that we were able to manage operationally. - No customer-facing service interruptions occurred **Why TitanX Was Minimally Affected:** Our database infrastructure is not hosted in the affected US-EAST-1 (Northern Virginia) region. The AWS outage was specific to US-EAST-1, allowing our platform to maintain normal operations. **Resolution:** AWS has fully resolved the US-EAST-1 regional issues. All TitanX platform services are operating normally with no lingering impacts. Our team successfully implemented manual workarounds during the incident to ensure continuous service delivery. The TitanX platform experienced zero customer-facing service disruption during this major cloud infrastructure event. No action is required from customers. https://status.titanx.io/incident/769448 Mon, 20 Oct 2025 14:24:00 -0000 https://status.titanx.io/incident/769448#c1a78dc7b4626d3a6fd7e23a6f05461b18a012e2e661aa5d5936df9d8c11343a Incident # Platform Monitoring Alert - AWS Service Disruption - October 20, 2025 ## Description Amazon Web Services (AWS) is currently experiencing major service disruptions in their US-EAST-1 (Northern Virginia) region. While TitanX does not directly use AWS, many of our critical service providers rely on AWS infrastructure, which may result in indirect impacts to platform functionality. **Current Situation:** AWS is experiencing significant service degradation in the US-EAST-1 region affecting multiple services, including DynamoDB. This is a widespread issue affecting thousands of applications and services globally. The outage began at approximately 2:49 AM ET and AWS is actively working on resolution. **TitanX Platform Status:** The TitanX platform (app.titanx.io) is currently operational. However, we have identified a spike in platform errors that occurred between 3:00 AM - 7:00 AM ET, which we are actively investigating to determine if there are any business or client impacts. **Services Being Monitored:** We are closely monitoring the following critical service providers that may be affected. **What We're Doing:** Our engineering team is actively investigating the error spike and monitoring all critical systems. We are implementing manual workarounds as needed and are prepared to respond immediately to any service degradation. The platform is currently relying on graceful error handling while we have limited access to some provider interfaces. **AWS Status:** Real-time AWS service health updates can be tracked at health.aws.amazon.com/health/status We will provide updates as the situation develops. If you experience any issues accessing the platform or processing lists, please contact support@titanx.io immediately. https://status.titanx.io/incident/769448 Mon, 20 Oct 2025 06:49:00 -0000 https://status.titanx.io/incident/769448#5408a76a65da4d012324e0c924ad547f9ca48cb321bb5f6779b11ee00203e0ea Incident # Platform Monitoring Alert - AWS Service Disruption - October 20, 2025 ## Description Amazon Web Services (AWS) is experiencing service disruptions in their US-EAST-1 (Northern Virginia) region beginning at approximately 2:49 AM ET. While TitanX does not directly use AWS, many of our critical service providers rely on AWS infrastructure. **Current Situation:** AWS has publicly acknowledged increased error rates and latencies in the US-EAST-1 region affecting multiple services including DynamoDB. This is an actively developing situation with potential for widespread impact across thousands of applications globally. **TitanX Platform Status:** We are currently assessing potential impacts to our platform and services. Initial evaluation shows our primary infrastructure (Supabase) is hosted in US-WEST-1, not the affected US-EAST-1 region. However, we are monitoring all critical systems for indirect impacts. **Services Being Assessed:** We are evaluating potential impacts to our third-party service providers. **What We're Doing:** Our engineering team has been alerted and is actively monitoring all critical systems. We are tracking AWS status updates and evaluating our service providers for any downstream effects. We will implement workarounds or contingency measures as needed. **AWS Status:** Real-time AWS service health updates can be tracked at health.aws.amazon.com/health/status We will provide updates as we complete our impact assessment and as the AWS situation develops. If you experience any issues accessing the platform, please contact support@titanx.io immediately.