Incidents reported on status page for TitanX https://status.titanx.io/ https://d1lppblt9t2x15.cloudfront.net/logos/be032e786ebd86b728e812ed47db9201.png https://status.titanx.io/ en https://status.titanx.io/ Tue, 12 May 2026 21:30:42 +0000 https://status.titanx.io/#5df0863bc6d15031606a034778a797a9f9db2aeeffbbafaa7471fac40219be93 trust.titanx.io recovered https://status.titanx.io/ Tue, 12 May 2026 21:24:47 +0000 https://status.titanx.io/#5df0863bc6d15031606a034778a797a9f9db2aeeffbbafaa7471fac40219be93 trust.titanx.io went down https://status.titanx.io/ Tue, 12 May 2026 05:57:43 +0000 https://status.titanx.io/#4cb9572d1a366584bdf33a9f98f2fde62ab42b16c1225db6a88d3514c12067e7 trust.titanx.io recovered https://status.titanx.io/ Tue, 12 May 2026 05:54:40 +0000 https://status.titanx.io/#4cb9572d1a366584bdf33a9f98f2fde62ab42b16c1225db6a88d3514c12067e7 trust.titanx.io went down https://status.titanx.io/ Sun, 10 May 2026 21:51:56 +0000 https://status.titanx.io/#aebd6b3e12d08f4412c3705bce4cb8dce900502520976f3b098c0a171f33e32b trust.titanx.io recovered https://status.titanx.io/ Sun, 10 May 2026 21:45:47 +0000 https://status.titanx.io/#aebd6b3e12d08f4412c3705bce4cb8dce900502520976f3b098c0a171f33e32b trust.titanx.io went down https://status.titanx.io/ Sun, 10 May 2026 01:27:51 +0000 https://status.titanx.io/#2190acd464fb662da29155d089e0154d03e4a82deeb4e28b7d7116319d56ed03 trust.titanx.io recovered https://status.titanx.io/ Sun, 10 May 2026 01:21:48 +0000 https://status.titanx.io/#2190acd464fb662da29155d089e0154d03e4a82deeb4e28b7d7116319d56ed03 trust.titanx.io went down https://status.titanx.io/ Sat, 09 May 2026 21:27:57 +0000 https://status.titanx.io/#ec85dd5b12955d227d84b9aa6a5ec09100bf2bf63968e2cd476819e610d6f42a trust.titanx.io recovered https://status.titanx.io/ Sat, 09 May 2026 21:21:46 +0000 https://status.titanx.io/#ec85dd5b12955d227d84b9aa6a5ec09100bf2bf63968e2cd476819e610d6f42a trust.titanx.io went down https://status.titanx.io/ Wed, 06 May 2026 23:15:49 +0000 https://status.titanx.io/#a62767c4d9e3f661b4dd5c6792adfd9906f0edd2285717d2945e5aa566e1c97a trust.titanx.io recovered https://status.titanx.io/ Wed, 06 May 2026 23:10:42 +0000 https://status.titanx.io/#a62767c4d9e3f661b4dd5c6792adfd9906f0edd2285717d2945e5aa566e1c97a trust.titanx.io went down https://status.titanx.io/incident/874048 Sun, 19 Apr 2026 14:00:05 -0000 https://status.titanx.io/incident/874048#ab2aa3d86199e19dc5977547db9d4743939fb13360bafe917d4e50ea754d1568 TitanX will be performing necessary network maintenance on Sunday, April 19. We expect the TitanX platform and will be unavailable for around 30 minutes during this maintenance window. This downtime will impacts app.titanx.io, the TitanX HubSpot app, the TitanX Salesforce app, and the TitanX API https://status.titanx.io/incident/867446 Thu, 09 Apr 2026 22:00:00 -0000 https://status.titanx.io/incident/867446#9ffd570c7d2200fc049c4fafaa3c2238be35e24df42bd6337e8c98b74ed5588f The TitanX platform will be briefly unavailable for maintenance between 6-8 pm US ET on April 9, 2026. https://status.titanx.io/incident/805251 Sat, 17 Jan 2026 15:00:00 -0000 https://status.titanx.io/incident/805251#0cfe3535f694dc38f19352f44b62fc801cd050c63347f57b75a8ff0d5016a718 The TitanX app (https://app.titanx.io) will be unavailable on Saturday, January 17 from 10-noon US ET for planned maintenance. As part of this maintenance, all users with active sessions will be logged out of the system. Users will need to log back into the app (https://app.titanx.io) in order to continue using the platform after maintenance is completed. Users of TitanX's CRM integrations and/or API will not be impacted by this maintenance. https://status.titanx.io/incident/772649 Sun, 23 Nov 2025 17:49:35 -0000 https://status.titanx.io/incident/772649#be4ea5086aeb34625bf8fe4cebf29136133ffc79d0c17f78876bbbc0c87ba0e4 Maintenance completed https://status.titanx.io/incident/772649 Sun, 23 Nov 2025 17:00:51 -0000 https://status.titanx.io/incident/772649#f8cc96c05a49b99d2235288dfa3a697733da090ff2c1c23fde0be20999789d2a TitanX is will be undergoing maintenance on Sunday, November 23rd at 12:00PM EST. The website will be available as soon as maintenance activities complete. https://status.titanx.io/incident/769088 Tue, 18 Nov 2025 15:33:00 -0000 https://status.titanx.io/incident/769088#62a628be2dc1118b0c80638b72b2296cff863c937858f4e3656c8090af841b72 # Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 ## Description On November 18, 2025 at approximately 6:07 AM EST, the TitanX platform experienced intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. **Root Cause:** Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, experienced internal service degradation that impacted their global network. This caused downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. **Timeline:** - **Nov 18, 6:07 AM EST** - Cloudflare reported global service degradation; TitanX platform began experiencing intermittent failures - **Nov 18, 6:07 AM - 9:42 AM EST** - Cloudflare worked on remediation; TitanX experienced degraded performance with intermittent errors - **Nov 18, 9:42 AM EST** - Cloudflare implemented a fix and reported the incident resolved - **Nov 18, 10:39 AM EST** - TitanX platform confirmed fully operational **Impact:** - Platform was intermittently inaccessible or experienced degraded performance for approximately 3.5 hours - Users may have experienced failed login attempts or slow page loads - List processing and submissions were delayed during the outage window - Trust Center (trust.titanx.io) was also affected **Resolution:** Cloudflare successfully implemented a fix to resolve their service degradation. The TitanX platform is now fully operational and stable. All delayed list processing has been completed, with lists successfully synced to integrated systems. **Third-Party Status:** Cloudflare's incident status and updates were tracked at cloudflarestatus.com throughout the event. If you continue to experience any issues accessing the platform, please contact support@titanx.io for assistance. https://status.titanx.io/incident/769088 Tue, 18 Nov 2025 12:07:00 -0000 https://status.titanx.io/incident/769088#ded54269aa4d3a807c0624e4e750b89a336ae9600a4100a8c114d43464c6ea11 # Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 ## Description The TitanX platform is currently experiencing intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. **Root Cause:** Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, is experiencing internal service degradation impacting their global network. This is causing downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. **Current Status:** - Cloudflare reported global service degradation at 6:07 AM EST - TitanX platform is experiencing intermittent failures and degraded performance - Users may experience failed login attempts or slow page loads - List processing and submissions may be delayed **What We're Doing:** Our engineering team is actively monitoring the situation and tracking Cloudflare's remediation efforts. We are prepared to take additional measures as needed once Cloudflare services stabilize. **Third-Party Status:** Cloudflare's incident status and real-time updates can be tracked at cloudflarestatus.com **Next Steps:** We will provide updates as the situation progresses and Cloudflare works toward resolution. If you need urgent list submission assistance and cannot access the platform, please send your list to support@titanx.io. We apologize for the disruption and appreciate your patience as we work through this third-party service issue. https://status.titanx.io/incident/769417 Mon, 17 Nov 2025 14:22:00 -0000 https://status.titanx.io/incident/769417#dced041c65ba1c5326e7fe42669faae435062479a19d99f1a6e8981243d94706 # Platform Processing Issue - November 16-17, 2025 ## Description On November 16, 2025 at approximately 9:15 PM ET, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. **Root Cause:** An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. **Timeline:** - **Nov 16, 9:15 PM EST** - Issue began during list processing - **Nov 17, 9:22 AM EST** - Platform restored to operational status with hotfix deployment **Impact:** - Platform was unavailable or severely degraded for approximately 12 hours - Customer list submissions and processing were affected during this period - Some jobs submitted during the incident window required reprocessing **Resolution:** Our engineering team deployed a hotfix to address the queuing issue and restore platform functionality. The platform is now operational and stable. We are actively monitoring system performance and reprocessing any affected jobs to ensure data integrity. **Preventive Measures:** We are conducting a thorough investigation to implement additional safeguards and prevent similar issues from recurring. We apologize for any disruption this may have caused to your operations. https://status.titanx.io/incident/769417 Mon, 17 Nov 2025 02:15:00 -0000 https://status.titanx.io/incident/769417#d341b1280267465bb08dcec24872575be003fd862e95ac81644e71740c0f4a1c # Platform Processing Issue - November 16-17, 2025 ## Description On November 16, 2025 at approximately 9:15 PM EST, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. **Root Cause:** An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. **Timeline:** - **Nov 16, 9:15 PM EST** - Issue began during list processing **Impact:** - Platform access is currently severely degraded - Customer list submissions and processing may be affected during this period - Some jobs submitted during the incident window may require reprocessing. TitanX will reach out to impacted clients as necessary. We apologize for any disruption this may have caused to your operations. https://status.titanx.io/incident/769448 Tue, 21 Oct 2025 22:01:00 -0000 https://status.titanx.io/incident/769448#446df0370ceddd36198b1039ec904234a50996cef0396a4d4d5ec788197194ad # Platform Monitoring Alert - AWS Service Disruption - RESOLVED - October 19-21, 2025 ## Description Amazon Web Services experienced a major regional outage in US-EAST-1 (Northern Virginia) lasting over 15 hours that affected thousands of services globally. TitanX experienced minimal impact and maintained operational status throughout the incident. **Root Cause:** AWS experienced a race condition in DynamoDB's DNS management automation system that caused cascading failures across multiple services in the US-EAST-1 region. This affected over 50,000 applications globally, including major platforms like Snapchat, Slack, Coinbase, and thousands of other AWS-dependent services. **Timeline:** - **Oct 19, 11:49 PM PDT / Oct 20, 2:49 AM ET** - AWS US-EAST-1 issues began - **Oct 20, Throughout Day** - Continuous monitoring; platform remained operational with manual workarounds where needed - **Oct 21, 6:01 PM ET** - All clear confirmed; no lingering platform impacts **TitanX Impact:** - Platform error spike detected between 3:00-7:00 AM ET on October 20, which self-resolved - Core platform functionality remained operational throughout the incident - A number of our thrid-party vendor experienced issues that we were able to manage operationally. - No customer-facing service interruptions occurred **Why TitanX Was Minimally Affected:** Our database infrastructure is not hosted in the affected US-EAST-1 (Northern Virginia) region. The AWS outage was specific to US-EAST-1, allowing our platform to maintain normal operations. **Resolution:** AWS has fully resolved the US-EAST-1 regional issues. All TitanX platform services are operating normally with no lingering impacts. Our team successfully implemented manual workarounds during the incident to ensure continuous service delivery. The TitanX platform experienced zero customer-facing service disruption during this major cloud infrastructure event. No action is required from customers. https://status.titanx.io/incident/769448 Mon, 20 Oct 2025 14:24:00 -0000 https://status.titanx.io/incident/769448#c1a78dc7b4626d3a6fd7e23a6f05461b18a012e2e661aa5d5936df9d8c11343a # Platform Monitoring Alert - AWS Service Disruption - October 20, 2025 ## Description Amazon Web Services (AWS) is currently experiencing major service disruptions in their US-EAST-1 (Northern Virginia) region. While TitanX does not directly use AWS, many of our critical service providers rely on AWS infrastructure, which may result in indirect impacts to platform functionality. **Current Situation:** AWS is experiencing significant service degradation in the US-EAST-1 region affecting multiple services, including DynamoDB. This is a widespread issue affecting thousands of applications and services globally. The outage began at approximately 2:49 AM ET and AWS is actively working on resolution. **TitanX Platform Status:** The TitanX platform (app.titanx.io) is currently operational. However, we have identified a spike in platform errors that occurred between 3:00 AM - 7:00 AM ET, which we are actively investigating to determine if there are any business or client impacts. **Services Being Monitored:** We are closely monitoring the following critical service providers that may be affected. **What We're Doing:** Our engineering team is actively investigating the error spike and monitoring all critical systems. We are implementing manual workarounds as needed and are prepared to respond immediately to any service degradation. The platform is currently relying on graceful error handling while we have limited access to some provider interfaces. **AWS Status:** Real-time AWS service health updates can be tracked at health.aws.amazon.com/health/status We will provide updates as the situation develops. If you experience any issues accessing the platform or processing lists, please contact support@titanx.io immediately. https://status.titanx.io/incident/769448 Mon, 20 Oct 2025 06:49:00 -0000 https://status.titanx.io/incident/769448#5408a76a65da4d012324e0c924ad547f9ca48cb321bb5f6779b11ee00203e0ea # Platform Monitoring Alert - AWS Service Disruption - October 20, 2025 ## Description Amazon Web Services (AWS) is experiencing service disruptions in their US-EAST-1 (Northern Virginia) region beginning at approximately 2:49 AM ET. While TitanX does not directly use AWS, many of our critical service providers rely on AWS infrastructure. **Current Situation:** AWS has publicly acknowledged increased error rates and latencies in the US-EAST-1 region affecting multiple services including DynamoDB. This is an actively developing situation with potential for widespread impact across thousands of applications globally. **TitanX Platform Status:** We are currently assessing potential impacts to our platform and services. Initial evaluation shows our primary infrastructure (Supabase) is hosted in US-WEST-1, not the affected US-EAST-1 region. However, we are monitoring all critical systems for indirect impacts. **Services Being Assessed:** We are evaluating potential impacts to our third-party service providers. **What We're Doing:** Our engineering team has been alerted and is actively monitoring all critical systems. We are tracking AWS status updates and evaluating our service providers for any downstream effects. We will implement workarounds or contingency measures as needed. **AWS Status:** Real-time AWS service health updates can be tracked at health.aws.amazon.com/health/status We will provide updates as we complete our impact assessment and as the AWS situation develops. If you experience any issues accessing the platform, please contact support@titanx.io immediately.