Incidents reported on status page for TitanX https://status.titanx.io/ https://d1lppblt9t2x15.cloudfront.net/logos/be032e786ebd86b728e812ed47db9201.png https://status.titanx.io/ en https://status.titanx.io/incident/772649 Sun, 23 Nov 2025 17:49:35 -0000 https://status.titanx.io/incident/772649#be4ea5086aeb34625bf8fe4cebf29136133ffc79d0c17f78876bbbc0c87ba0e4 Maintenance completed https://status.titanx.io/incident/772649 Sun, 23 Nov 2025 17:00:51 -0000 https://status.titanx.io/incident/772649#f8cc96c05a49b99d2235288dfa3a697733da090ff2c1c23fde0be20999789d2a TitanX is will be undergoing maintenance on Sunday, November 23rd at 12:00PM EST. The website will be available as soon as maintenance activities complete. https://status.titanx.io/incident/772649 Sun, 23 Nov 2025 17:00:51 -0000 https://status.titanx.io/incident/772649#f8cc96c05a49b99d2235288dfa3a697733da090ff2c1c23fde0be20999789d2a TitanX is will be undergoing maintenance on Sunday, November 23rd at 12:00PM EST. The website will be available as soon as maintenance activities complete. https://status.titanx.io/ Fri, 21 Nov 2025 00:15:11 +0000 https://status.titanx.io/#7ae74aa96e2f94abca1e5151f1f7db23b940ba260fe70a612b3d4c5a7331bf8f docs.titanx.io recovered https://status.titanx.io/ Fri, 21 Nov 2025 00:12:33 +0000 https://status.titanx.io/#7ae74aa96e2f94abca1e5151f1f7db23b940ba260fe70a612b3d4c5a7331bf8f docs.titanx.io went down https://status.titanx.io/incident/769088 Tue, 18 Nov 2025 15:33:00 -0000 https://status.titanx.io/incident/769088#62a628be2dc1118b0c80638b72b2296cff863c937858f4e3656c8090af841b72 # Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 ## Description On November 18, 2025 at approximately 6:07 AM EST, the TitanX platform experienced intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. **Root Cause:** Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, experienced internal service degradation that impacted their global network. This caused downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. **Timeline:** - **Nov 18, 6:07 AM EST** - Cloudflare reported global service degradation; TitanX platform began experiencing intermittent failures - **Nov 18, 6:07 AM - 9:42 AM EST** - Cloudflare worked on remediation; TitanX experienced degraded performance with intermittent errors - **Nov 18, 9:42 AM EST** - Cloudflare implemented a fix and reported the incident resolved - **Nov 18, 10:39 AM EST** - TitanX platform confirmed fully operational **Impact:** - Platform was intermittently inaccessible or experienced degraded performance for approximately 3.5 hours - Users may have experienced failed login attempts or slow page loads - List processing and submissions were delayed during the outage window - Trust Center (trust.titanx.io) was also affected **Resolution:** Cloudflare successfully implemented a fix to resolve their service degradation. The TitanX platform is now fully operational and stable. All delayed list processing has been completed, with lists successfully synced to integrated systems. **Third-Party Status:** Cloudflare's incident status and updates were tracked at cloudflarestatus.com throughout the event. If you continue to experience any issues accessing the platform, please contact support@titanx.io for assistance. https://status.titanx.io/incident/769088 Tue, 18 Nov 2025 15:33:00 -0000 https://status.titanx.io/incident/769088#62a628be2dc1118b0c80638b72b2296cff863c937858f4e3656c8090af841b72 # Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 ## Description On November 18, 2025 at approximately 6:07 AM EST, the TitanX platform experienced intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. **Root Cause:** Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, experienced internal service degradation that impacted their global network. This caused downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. **Timeline:** - **Nov 18, 6:07 AM EST** - Cloudflare reported global service degradation; TitanX platform began experiencing intermittent failures - **Nov 18, 6:07 AM - 9:42 AM EST** - Cloudflare worked on remediation; TitanX experienced degraded performance with intermittent errors - **Nov 18, 9:42 AM EST** - Cloudflare implemented a fix and reported the incident resolved - **Nov 18, 10:39 AM EST** - TitanX platform confirmed fully operational **Impact:** - Platform was intermittently inaccessible or experienced degraded performance for approximately 3.5 hours - Users may have experienced failed login attempts or slow page loads - List processing and submissions were delayed during the outage window - Trust Center (trust.titanx.io) was also affected **Resolution:** Cloudflare successfully implemented a fix to resolve their service degradation. The TitanX platform is now fully operational and stable. All delayed list processing has been completed, with lists successfully synced to integrated systems. **Third-Party Status:** Cloudflare's incident status and updates were tracked at cloudflarestatus.com throughout the event. If you continue to experience any issues accessing the platform, please contact support@titanx.io for assistance. https://status.titanx.io/incident/769088 Tue, 18 Nov 2025 12:07:00 -0000 https://status.titanx.io/incident/769088#ded54269aa4d3a807c0624e4e750b89a336ae9600a4100a8c114d43464c6ea11 # Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 ## Description The TitanX platform is currently experiencing intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. **Root Cause:** Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, is experiencing internal service degradation impacting their global network. This is causing downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. **Current Status:** - Cloudflare reported global service degradation at 6:07 AM EST - TitanX platform is experiencing intermittent failures and degraded performance - Users may experience failed login attempts or slow page loads - List processing and submissions may be delayed **What We're Doing:** Our engineering team is actively monitoring the situation and tracking Cloudflare's remediation efforts. We are prepared to take additional measures as needed once Cloudflare services stabilize. **Third-Party Status:** Cloudflare's incident status and real-time updates can be tracked at cloudflarestatus.com **Next Steps:** We will provide updates as the situation progresses and Cloudflare works toward resolution. If you need urgent list submission assistance and cannot access the platform, please send your list to support@titanx.io. We apologize for the disruption and appreciate your patience as we work through this third-party service issue. https://status.titanx.io/incident/769088 Tue, 18 Nov 2025 12:07:00 -0000 https://status.titanx.io/incident/769088#ded54269aa4d3a807c0624e4e750b89a336ae9600a4100a8c114d43464c6ea11 # Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 ## Description The TitanX platform is currently experiencing intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. **Root Cause:** Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, is experiencing internal service degradation impacting their global network. This is causing downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. **Current Status:** - Cloudflare reported global service degradation at 6:07 AM EST - TitanX platform is experiencing intermittent failures and degraded performance - Users may experience failed login attempts or slow page loads - List processing and submissions may be delayed **What We're Doing:** Our engineering team is actively monitoring the situation and tracking Cloudflare's remediation efforts. We are prepared to take additional measures as needed once Cloudflare services stabilize. **Third-Party Status:** Cloudflare's incident status and real-time updates can be tracked at cloudflarestatus.com **Next Steps:** We will provide updates as the situation progresses and Cloudflare works toward resolution. If you need urgent list submission assistance and cannot access the platform, please send your list to support@titanx.io. We apologize for the disruption and appreciate your patience as we work through this third-party service issue. https://status.titanx.io/incident/769417 Mon, 17 Nov 2025 14:22:00 -0000 https://status.titanx.io/incident/769417#dced041c65ba1c5326e7fe42669faae435062479a19d99f1a6e8981243d94706 # Platform Processing Issue - November 16-17, 2025 ## Description On November 16, 2025 at approximately 9:15 PM ET, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. **Root Cause:** An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. **Timeline:** - **Nov 16, 9:15 PM EST** - Issue began during list processing - **Nov 17, 9:22 AM EST** - Platform restored to operational status with hotfix deployment **Impact:** - Platform was unavailable or severely degraded for approximately 12 hours - Customer list submissions and processing were affected during this period - Some jobs submitted during the incident window required reprocessing **Resolution:** Our engineering team deployed a hotfix to address the queuing issue and restore platform functionality. The platform is now operational and stable. We are actively monitoring system performance and reprocessing any affected jobs to ensure data integrity. **Preventive Measures:** We are conducting a thorough investigation to implement additional safeguards and prevent similar issues from recurring. We apologize for any disruption this may have caused to your operations. https://status.titanx.io/incident/769417 Mon, 17 Nov 2025 02:15:00 -0000 https://status.titanx.io/incident/769417#d341b1280267465bb08dcec24872575be003fd862e95ac81644e71740c0f4a1c # Platform Processing Issue - November 16-17, 2025 ## Description On November 16, 2025 at approximately 9:15 PM EST, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. **Root Cause:** An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. **Timeline:** - **Nov 16, 9:15 PM EST** - Issue began during list processing **Impact:** - Platform access is currently severely degraded - Customer list submissions and processing may be affected during this period - Some jobs submitted during the incident window may require reprocessing. TitanX will reach out to impacted clients as necessary. We apologize for any disruption this may have caused to your operations. https://status.titanx.io/ Thu, 30 Oct 2025 16:54:02 +0000 https://status.titanx.io/#5881029f88f7b0fccf3eed5ef9851434542153ef3c8ceca4b3b9973ae7aabff5 docs.titanx.io recovered https://status.titanx.io/ Thu, 30 Oct 2025 16:48:59 +0000 https://status.titanx.io/#5881029f88f7b0fccf3eed5ef9851434542153ef3c8ceca4b3b9973ae7aabff5 docs.titanx.io went down https://status.titanx.io/incident/769448 Tue, 21 Oct 2025 22:01:00 -0000 https://status.titanx.io/incident/769448#446df0370ceddd36198b1039ec904234a50996cef0396a4d4d5ec788197194ad # Platform Monitoring Alert - AWS Service Disruption - RESOLVED - October 19-21, 2025 ## Description Amazon Web Services experienced a major regional outage in US-EAST-1 (Northern Virginia) lasting over 15 hours that affected thousands of services globally. TitanX experienced minimal impact and maintained operational status throughout the incident. **Root Cause:** AWS experienced a race condition in DynamoDB's DNS management automation system that caused cascading failures across multiple services in the US-EAST-1 region. This affected over 50,000 applications globally, including major platforms like Snapchat, Slack, Coinbase, and thousands of other AWS-dependent services. **Timeline:** - **Oct 19, 11:49 PM PDT / Oct 20, 2:49 AM ET** - AWS US-EAST-1 issues began - **Oct 20, Throughout Day** - Continuous monitoring; platform remained operational with manual workarounds where needed - **Oct 21, 6:01 PM ET** - All clear confirmed; no lingering platform impacts **TitanX Impact:** - Platform error spike detected between 3:00-7:00 AM ET on October 20, which self-resolved - Core platform functionality remained operational throughout the incident - A number of our thrid-party vendor experienced issues that we were able to manage operationally. - No customer-facing service interruptions occurred **Why TitanX Was Minimally Affected:** Our database infrastructure is not hosted in the affected US-EAST-1 (Northern Virginia) region. The AWS outage was specific to US-EAST-1, allowing our platform to maintain normal operations. **Resolution:** AWS has fully resolved the US-EAST-1 regional issues. All TitanX platform services are operating normally with no lingering impacts. Our team successfully implemented manual workarounds during the incident to ensure continuous service delivery. The TitanX platform experienced zero customer-facing service disruption during this major cloud infrastructure event. No action is required from customers. https://status.titanx.io/incident/769448 Mon, 20 Oct 2025 14:24:00 -0000 https://status.titanx.io/incident/769448#c1a78dc7b4626d3a6fd7e23a6f05461b18a012e2e661aa5d5936df9d8c11343a # Platform Monitoring Alert - AWS Service Disruption - October 20, 2025 ## Description Amazon Web Services (AWS) is currently experiencing major service disruptions in their US-EAST-1 (Northern Virginia) region. While TitanX does not directly use AWS, many of our critical service providers rely on AWS infrastructure, which may result in indirect impacts to platform functionality. **Current Situation:** AWS is experiencing significant service degradation in the US-EAST-1 region affecting multiple services, including DynamoDB. This is a widespread issue affecting thousands of applications and services globally. The outage began at approximately 2:49 AM ET and AWS is actively working on resolution. **TitanX Platform Status:** The TitanX platform (app.titanx.io) is currently operational. However, we have identified a spike in platform errors that occurred between 3:00 AM - 7:00 AM ET, which we are actively investigating to determine if there are any business or client impacts. **Services Being Monitored:** We are closely monitoring the following critical service providers that may be affected. **What We're Doing:** Our engineering team is actively investigating the error spike and monitoring all critical systems. We are implementing manual workarounds as needed and are prepared to respond immediately to any service degradation. The platform is currently relying on graceful error handling while we have limited access to some provider interfaces. **AWS Status:** Real-time AWS service health updates can be tracked at health.aws.amazon.com/health/status We will provide updates as the situation develops. If you experience any issues accessing the platform or processing lists, please contact support@titanx.io immediately. https://status.titanx.io/ Mon, 20 Oct 2025 09:20:35 +0000 https://status.titanx.io/#916bc4d04cdc877d72a938caf0db0703a4b743fcfc8599fde20985ec13ccdea3 app.titanx.io recovered https://status.titanx.io/ Mon, 20 Oct 2025 07:56:28 +0000 https://status.titanx.io/#916bc4d04cdc877d72a938caf0db0703a4b743fcfc8599fde20985ec13ccdea3 app.titanx.io went down https://status.titanx.io/incident/769448 Mon, 20 Oct 2025 06:49:00 -0000 https://status.titanx.io/incident/769448#5408a76a65da4d012324e0c924ad547f9ca48cb321bb5f6779b11ee00203e0ea # Platform Monitoring Alert - AWS Service Disruption - October 20, 2025 ## Description Amazon Web Services (AWS) is experiencing service disruptions in their US-EAST-1 (Northern Virginia) region beginning at approximately 2:49 AM ET. While TitanX does not directly use AWS, many of our critical service providers rely on AWS infrastructure. **Current Situation:** AWS has publicly acknowledged increased error rates and latencies in the US-EAST-1 region affecting multiple services including DynamoDB. This is an actively developing situation with potential for widespread impact across thousands of applications globally. **TitanX Platform Status:** We are currently assessing potential impacts to our platform and services. Initial evaluation shows our primary infrastructure (Supabase) is hosted in US-WEST-1, not the affected US-EAST-1 region. However, we are monitoring all critical systems for indirect impacts. **Services Being Assessed:** We are evaluating potential impacts to our third-party service providers. **What We're Doing:** Our engineering team has been alerted and is actively monitoring all critical systems. We are tracking AWS status updates and evaluating our service providers for any downstream effects. We will implement workarounds or contingency measures as needed. **AWS Status:** Real-time AWS service health updates can be tracked at health.aws.amazon.com/health/status We will provide updates as we complete our impact assessment and as the AWS situation develops. If you experience any issues accessing the platform, please contact support@titanx.io immediately.